Scalefusion MDM Agent Application

Scalefusion MDM Agent is an application developed by Scalefusion for Windows devices that would help perform additional operations that Windows CSP does not offer at this point in time. Some of the main offerings of Scalefusion MDM agents are,

1. Collecting Device Information - Tracking User Info like current logged-in user, last logged-in user etc. This is reflected under Devices > Full Device Information as User Info.
2. Collecting Users' Login/Logout Activity: Please refer User Activity report of ScreenTime reports.
3. Executing Powershell Commands: Executing PowerShell scripts on managed Windows Devices.
4. Install Enterprise Executables (exe's): Refer to Installing executablesInstalling Win32 Apps (exe) on Windows 10 Managed Devices (Exe) on managed Windows devices.
5. Shut down Windows devices remotely with the feature to configure Shutdown settings allowing a grace period before the device is powered off.
6. Send Broadcast Messages to Windows devices.
7. Custom Launcher: The MDM agent can be used to configure a custom launcher UI on the managed devices to provide a Multi-App Kiosk mode.

The document below describes how the Scalefusion MDM agent is to be installed on the devices through the Scalefusion Dashboard.

Prerequisites

1. Create a Windows Device Profile
2. The devices should have Windows 10 and above version 1809 and above, with Windows Pro, Business, Enterprise, and Education editions.
3. On Windows Home (10 & 11) devices, please make sure that Scalefusion MDM Agent version 10.0.14is installed.
   If the device is enrolled via Scalefusion MDM Agent, then the steps below are not required.

Installing Scalefusion MDM Agent from Dashboard

1. Login to Scalefusion Dashboard
2. Navigate to Application Management > Scalefusion Apps
3. You will find Scalefusion MDM Agent (with Windows icon). Click on it.
4. In the side panel that opens, click on the Publish button
5. In the dialog box that opens, select the Device Profiles where you want to publish the MDM agent and click Publish
6. All the devices with the selected Device Profiles will have Windows MDM agents installed on them.  

Checking Installation Status

After publishing, you can check the status of whether the Scalefusion MDM agent has been installed on the devices by using the View Status option, 

 If the MDM agent is installed on the device(s), it will show the status as Installed. 

Verification of Scalefusion MDM Agent Service Status on Device

Once published and installed from Dashboard, you can verify on the device if the Scalefusion MDM Agent service is running. This can be done through the Services app and Task Manager.

1. Log in to the Windows device on which Scalefusion MDM agent has been published.
2. Open Services app. You should be able to see Scalefusion MDM Agent Service in running mode.
3. Open Task Manager. You should be able to see Scalefusion MDM Agent Service in running mode.

Frequently Asked Questions

Question: What does a managed shell device look like?

Answer: A typical Scalefusion-managed Windows shell device's desktop looks like this.

Note: The screenshot provided here is a sample based on applications and other settings configured by the user. They will differ based on what you have selected.

Question: What policies can be applied through the Scalefusion MDM agent application?

Answer: 

• Multi-app kiosk mode - Works for win32 apps only. Display Settings and Folder Restrictions cannot be applied. You can configure a StartUp App from the selected apps.
• Single App kiosk mode - A browser application or Win32 application can be set in Single App Mode.
• Branding
• Start Layout Settings (Device Profiles > Settings > Advanced Settings > General Settings)
• Scalefusion Agent Settings(Device Profiles > Settings)
  Any policy applicable through Scalefusion MDM agent mode can be identified by a Scalefusion icon next to it.

Question: How can we exit from Agent-based Launcher UI?

Answer: The ways to exit from the custom launcher are:

• Delete the device from the Devices section in the Scalefusion Dashboard.
• Apply the Skip Application policy on the Windows Device profile, which is applied on your device.