Advanced Remote Cast & Control for Android

Scalefusion Remote Cast & Control enables Admins to remotely view, troubleshoot, and control managed Android devices in real time. With the advanced Remote Cast & Control, the experience is enhanced with improved device readiness visibility, file operations, automatic permission handling, session resilience, collaboration capabilities, and additional device controls.

This feature helps IT and support teams troubleshoot devices remotely, assist field users, and perform common device actions without requiring physical access to the device. This article describes how Advanced Remote Cast & Control works and how to use the features in it.

Before You Begin

Before initiating a Remote Cast & Control session, ensure the following prerequisites are met:

1. Remote Cast & Control (v5.1.1 or above) access enabled for your account.

2. Device Requirements: Android device running Android OS 6.0 or above enrolled in Scalefusion MDM.

3. Permissions: Necessary browser permissions (Microphone) on the Admin console, and storage/accessibility permissions on the managed device.

Note: In this release of Advanced Remote Cast & Control for Android, the feature is limited to a maximum of 20 devices. If you need to use the feature with more than 20 devices, please contact the Scalefusion Support to discuss increasing this limit.

Feature vs. Support Matrix

Step 1: Install & Setup Remote Cast Android Client

To start using Remote Cast & Control on Android devices, deploy the application and configure permissions.

1. On the Scalefusion Dashboard, navigate to Application Management > Scalefusion Apps.

2. Select Scalefusion Remote Cast App for Android and click PUBLISH. In the right side panel that draws out, click on Publish
   

   

3. Choose the target Device Profiles or Groups and confirm.
   

4. On the Device, wait for the App to be downloaded. Once the app is downloaded, click on it it start the installation. The application will be silently installed on supported devices.
   

   

Step 2: Permission Configuration & Automatic Granting

Launch the Remote Cast app. The first time you launch it, you need to grant some of the required permissions to start using Remote Cast and its features.

1. Based on the device enrollment method and hardware capabilities (Knox / Wingman integration), required permissions are automatically granted via the main Scalefusion app without manual intervention. A green check mark is displayed next to each permission that has been successfully granted or enabled.
   

   The complete permissions list is visible on the app’s home screen at all times.

   

Step 3: Initiating a Remote Cast & Control Session

1. On the Scalefusion Dashboard, go to Remote Cast & Control.

2. Locate your target device from the device list. The Remote Control column indicates capability:

• Tick: Device supports interactive remote control.

• Cross: Device supports screen casting only.

3. Click Start Session next to the target device.
   

   

4. If end-user consent is required, an on-screen prompt will appear on the device asking the user to accept the incoming session request.

5. Click on Join Room
   

   

Once started, the session appears on the Dashboard under Active Sessions.

Session Features

Once a session is active, the following features are available.

1. Enhanced File Transfer Interface

   1. Transfer files bi-directionally during an active remote session.

   2. Features an intuitive file manager layout with context-specific action icons appearing for selected items (Download, Delete, Move, Rename), making file operations faster and clearer.

   3. Additionally, you can view your device’s storage status, including total storage capacity, used storage, and available free space.
      

      

2. Auto Reconnect

   1. Network Loss Resilience: If an active session drops due to network fluctuation or temporary disconnections, the system automatically attempts to reconnect.

   2. 1-Minute Grace Window: As long as network connectivity is restored within 1 minute, the session resumes automatically without requiring manual re-initiation.

3. Integrated VoIP Calling

   1. Default Audio Support: Voice calling is enabled by default for all remote sessions.

   2. Ease of Use: Admins can simply unmute their microphone in the console browser to speak with the end-user. Ensure browser microphone permissions are granted when prompted.

4. Admin Collaboration (Invite Other Admins)

   1. Multi-Admin Troubleshooting: The host Admin who initiates a session can invite additional IT Admins to join the active session. To do so,
      

      The host admin can invite up to 3 additional IT admins to join an active remote session.

      1. Click on the Add Participants button at the bottom right
         

      2. A new window will open. Select the admins to be invited and click Invite
         

         

      3. An email will be sent to the invitees. Click on Join the Session
         

         

      4. The following screen will be displayed.Click on Join Room
         

         
         

         Note: Newly added admins will not be able to control the remote device. However, they can interact and collaborate with other admins during the call.

5. On-Screen Annotation (Admin-to-Admin)

   1. Visual Collaboration: When two or more Admins are present in a session, annotation tools become available.
      

      

      Drawings and highlights are visible only across the participating Admins' consoles for collaborative troubleshooting and do not render on the physical device screen.

6. Remote Input (Keyboard Capture)

   1. Keystroke Redirection: Send numeric and textual inputs directly to the remote device using your desktop keyboard.

   2. Toggle Control: Located at the bottom toolbar, toggle the Keyboard option to enable "Capture Keystrokes". You can enable or disable keyboard capture at any time during the session.
      

      

7. Quick Device Controls & Actions

   The bottom action toolbar provides direct commands for rapid navigation and power management:

   1. Navigation Keys: Dedicated quick-access controls for Home, Back, and Recent Apps.

   2. Power Control (Lock / Unlock): Toggle device screen power state during a session (supported on Knox and Wingman devices).

   3. More Options (3-Dot Menu):

   1. Refresh Device: Triggers an instant status update command via the Scalefusion agent.

   2. Reboot Device: Remotely reboots the device (supported devices only).

   3. Lock / Unlock Device Screen: Instantly locks or unlocks the remote screen interface.

   4. Full Device Information: Opens a compact pop-up window displaying hardware, battery, OS, and network details without navigating away from the session.

      

Other Additional Features

1. Full screen mode: Expand the remote session to full screen for a more immersive viewing experience.

2. Screen Capture: Capture a screenshot of the remote device’s screen during the session.

3. Screen Recording: Record the remote session for documentation, troubleshooting, or later reference.

4. Session timer: Displays the elapsed duration of the remote session.
   

5. Picure-in-Picture mode: Keep the screen-casting window visible in a floating, resizable window while working elsewhere.
   

   

Step 4: Ending a Session & Admin Feedback

1. Click End Session on the top right to end the session.

2. Session Feedback Screen: Upon ending the session, a feedback prompt will appear:

• Star Rating: Rate session quality from 1 to 5 stars.

• Comments / Notes: Submit optional feedback or log notes regarding the troubleshooting session for internal auditing.
  

Frequently Asked Questions (FAQ)

Q: How do I enable Remote Control on non-Samsung devices?

A: For standard Android devices running OS 7.0 and above, enable the Accessibility Service for the Remote Cast app on the device. For partner OEM hardware, install the OEM-signed Wingman app.

Q: Will session annotations be visible to the end-user on the mobile device?

A: No. Annotation drawing tools are strictly Admin-to-Admin features designed for co-admins collaborating during a session and do not appear on the end-user's device screen.

Q: What happens if a session gets disconnected due to poor Wi-Fi?

A: Remote Cast will automatically try to restore the connection. If the device reconnects to the network within 60 seconds, the active session will resume seamlessly.