Device Information

Updated on 30 Dec 2023
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This section introduces you to the various information that Scalefusion collects from the device.

To view the device information of a device, navigate to the Devices section.
From the list of devices, click VIEW DETAILS on the device for which you want to see the information.
This will open a Device-specific page with a snapshot of Device Information in a card view. Here you can see:
1. Name & Last Seen -The Name & Last Seen time of the device.
  1. Scalefusion Pings your device every 5 minutes to see if the device is active or not. Based on this, the Last Seen time is updated. Currently, Scalefusion does not offer a way to define the Ping interval. But we plan to add it in our next releases.
2. Alert if In-Active -If the device is Inactive, then an alert is displayed on top of the Information Card.
  1. Depending upon the in-activity duration that you have set in the Alerts section of Reports & Alerts and the response to device pings that Scalefusion sends every 5 minutes. Scalefusion calculates if the device is inactive for the defined duration and marks the device inactive.
3. Alert if Management Removed -If the management has been removed, then an alert is displayed on top of the Information Card.
  1. When the user tries to Remove Management from the device and if the device has internet, then the device communicates with the Scalefusion Dashboard, and based on this, the information is updated.
4. Basic Device Information - The following information is available.

Field	Description
Device Group Name	The group to which this device belongs.
Model & Firmware	The device model & firmware.
Battery Level	The last synced battery level. Note that there is an issue on iOS devices where the current battery level is not synced properly.
Supervised	Indicates if the device is Supervised or Not.
License	If the device has a valid license or not.
Scalefusion Version	If the Scalefusion add-on has been installed or not. Based on the installation status of Scalefusion app, the following will be displayed: App version with App build number: When Scalefusion app is installed and launched by the user for the setup to finish. App version (Provision Pending): When Scalefusion app is installed but provision is pending, that is, launching by the user is pending. Not installed: When Scalefusion app is not installed.
OS Version	The iOS version on the device
IMEI Number	The IMEI number of the device if the device supports a SIM card.
Mac Address	The Wi-Fi MAC address of the device.

Scalefusion allows you to view more information about a device. You can click on the Gear Icon next to the information card and select Full Device Information from the menu options. This contains some of the basic information and some extra information. Listed here are the extra details that are available.

Field	Description
Brand Name	The name of the brand that is applied, if any.
Model Name	The model name of the iOS device.
Serial Number	The Serial number of the device.
ICCID Number	The ICCID number, if available.
IMEI/MEID Number	The IMEI or MEID number, if available.
Device Capacity	Approx storage capacity on the device as reported.
Available Capacity	Available storage capacity on the device as reported.
iTunes Account Active	If an iTunes account is configured.
Lost Mode Enabled	If lost mode has been enabled.
Do Not Disturb Mode	If Do Not Disturb mode has been enabled.
Find My Phone Active	Whether Find My Phone is active or not.
	The Phone number, if available.
Carrier	Carrier information, if available.
Hotspot Enabled	If the Hotspot is enabled. Depends on the carrier.
Passcode Compliant	If the device is compliant with the passcode policy.
Device Notes	Any additional Notes that you have added against the device.

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