---
title: "Shared Company-Owned Devices"
slug: "shared-company-owned-devices"
description: "Manage shared Android devices in your enterprise efficiently with Scalefusion's comprehensive guide."
updated: 2026-08-05T08:33:37Z
published: 2026-08-05T08:33:37Z
canonical: "help.scalefusion.com/shared-company-owned-devices"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.scalefusion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared Company-Owned Devices

Shared Company-Owned devices refer to smartphones or tablets owned by an organization or business that are being used by multiple individuals. These devices can be found in a variety of settings, such as educational institutions, corporate workplaces, healthcare facilities, and public spaces like libraries, shopping malls, etc., where these shared devices may be used to provide access to specific apps or services that are needed by multiple users.

There are several advantages to organizations using Shared devices, such as Cost effectiveness, Improved Productivity, Easier maintenance, and Greater accessibility, to name a few. Leveraging Scalefusion's User Group Management and User Authenticated Enrollment features, IT Admins can prioritize user-based devices and utilize their AD integrations for better management instead of treating devices with mapped users.

## Before You Begin

1. Complete the [Android Enterprise setup](/docs/android-enterprise-android-for-work-setup-with-scalefusion-emm) on the Scalefusion dashboard.
2. The device(s) have to be enrolled using any one of the following methods- Six (6) times Tap method, afw#mobilock, IMEI/Serial Based enrollment, Zero-touch, and KME enrollment methods.
3. You should be subscribed to a Business or Enterprise plan.

## How it works

In a nutshell, the following is an overview of the steps involved in configuring an Android device as a shared device:

1. [Add users to User Management](/v1/docs/shared-company-owned-devices#step-1-adding-users-to-user-management)
2. [Create User Group(s)](/v1/docs/shared-company-owned-devices#step-2-creating-user-groups)
3. [Configure Settings for Shared Devices](/v1/docs/shared-company-owned-devices#step-3-configure-settings-for-shared-companyowned-devices)
4. [Create QR Code Configuration](/v1/docs/shared-company-owned-devices#step-4-creating-a-qr-code-configuration)
5. [Enroll the devices](/v1/docs/shared-company-owned-devices#step-5-enrolling-the-devices)
6. [Dashboard view of Shared Devices](/v1/docs/shared-company-owned-devices#dashboard-view-of-shared-devices)

These are explained in detail below.

## Step 1: Adding users to User Management

1. Navigate to **Enrollment Configurations > User Enrollment**.
2. You can either use the [**Add a User**](/docs/scalefusion-user-management) button to add the users or upload a list of users in the form of a CSV file.
3. In case the account is a [**G Suite**](/docs/migration-to-gsuite-based-dashboard-sign-in) or [**O365 account**](/docs/migration-to-azure-ad-office-365-based-dashboard-sign-in), you can import the users from the respective G Suite/O365 consoles.
  1. Refer to the [Import Users and User Group](/docs/scalefusion-user-management) guide to know more about importing G Suite/O365 users.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T132053.521.png)
4. Once the user details are added, the user or the list of users will now show on the dashboard.
5. **Unlike** [**BYOD enrollment**](/docs/managing-employee-owned-byod-devices), you will not need to send an invite to these users.
6. The next step will be to create a **QR Code Configuration** to set up the **User Authenticated Enrollment** mode.

You can also use AAD, PingOne, Okta, and Google Workspace for the authentication of users.

## Step 2: Creating User Group(s)

1. Navigate to **Groups > User Groups** and click on the **Create New Group** button.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/pqmsul-kdkvi-dbxdd-2-gspkq-8-bsy-0-usj-5-eqez-9-v-uaox-0-oxzdzoz-cf-fkmq-beujc-oo-rffxh-m-2-lv-1-c-acv-1-mz-g-5-y-2-q-xc-wck-fae-pjt-9-qm-vazpa-1-kdlqh-nv-4-zk-7-t-2-af-tkzlpf-3-o-gib-0-qoxbd-1-x-co-8-rdw-m.png)
2. This will open the group creation wizard and select the Users who will be sharing the devices in this User Group from the list of users that have already been added or imported as per **Step 1**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/wly-ua-m-bsa-x-tp-ii-8-we-qx-e-1-qze-0-zfegug-vqivw-kll-wieeb-wkcy-wfka-ozj-xr-4-vbvnsmx-lmzw-49-f-mo-rnw-ssvfad-sejy-uuf-6-yli-7-p-sor-aq-o-5-tlxl-3-f-bxns-9-n-qxui-6-ynf-rx-l-wixpcb-qj-tjd-fithn-ub-fr-tma.png)
3. Once users are selected, choose a **Device Profile** in the **Company Owned** tab on the next screen. The **Company Owned** tab is important as this will distinguish company-owned devices from BYOD devices and help you to seamlessly enroll Shared devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/ipo-lrf-1-vef-of-il-7-igj-z-5-pur-n-6-iim-sfwpvui-0-ruk-xku-8-fpaj-tq-ln-4-d-cbu-10-ji-dt-on-e-1-cq-fw-tz-fbe-pqr-ne-fu-6-dkw-fw-1-dpt-7-qg-1-k-sa-k-7-sn-2-xu-wet-8-e-5-dy-oe-5-htv-pf-8-zzf-zox-pdyx-v-psw-e.png)
4. Click on the **Next** button to go to the Add Admin tab or directly click on the Add Admin tab and click on the **Create User Group** button to finish creating the User group for Shared Company-Owned devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/k-lvyyfj-om-eu-5-t-6-e-55-csm-94-ry-6-tp-n-1-hfk-8-veyq-1-s-6-iz-7-rr-laci-vnx-ban-jg-0-vz-ge-kzn-o-warym-3-bou-oyn-nesk-5-dv-3-p-6-wy-i-9-pr-utvmj-nl-65-wq-rs-hud-3-ki-6-sz-8-v-44-m-aw-kla-81-g-cp-jnv-sys-.png)

## Step 3: Configure Settings for Shared Company-Owned Devices

1. Once the User Group is created, click on **View Details** to **configure** the **Shared Devices Settings**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/dj-mvm-nsmkc-shx-1-ket-2-j-tnsc-pfmagv-rud-wjn-p-g-0-ck-juqqy-eoe-no-zmlb-btz-rgcv-jqy-4-kjnsx-vl-cnq-3-buiqf-qnoh-xsxtna-ens-gw-2-w-ui-yeiu-oa-iy-kw-55-t-tgd-46-rw-5-g-pyiq-q-3-u-6-fi-yxy-pg-9-a-0-yx-ey-79.png)
2. **Following are the options provided to configure the settings:**
  1. **Allow Company Devices to be Shared between Users in this Group:** All the users added to this group will be allowed to share devices and will be presented with a Sign in/out option on the device.
  2. **Allow Admin Sign-In Option:** You will be able to enroll the device using the Exit passcode when enrolling the device with the User Authentication Enrollment method.
  3. **Auto Sign Off/Force Restart the Signed in User:** Configure if users should be signed out automatically or their system is force restarted after configured hours or when the device screen is timed out.
    1. **After Configured hours:** Check this check box and select the time (in hours) when the user will be signed out automatically.
    2. **Configure Alert message before Signing out/Force Restart:** You can add a custom message that will be shown to signed-in users on the shared devices 5 minutes before they are to be automatically signed out.
    3. **After Screen/Display dims/times out:** Enable this to sign off the user when the screen turns off based on the device screen time-out settings.

Note:

      1. If both the options "**After Configured Hours**" and After "**Screen/Display dims/times out**" are selected, then the currently logged-in user will log out based on whichever events first take place i.e. after the configured hours or when the screen gets timeout on the device.
      2. When "**After Screen/Display dims/times out**" is selected and the screen-off time is set on the device (for example, 10 minutes); if the user turns off the display manually using the power button then they will be logged out.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1732521173904.png)
  4. **Clear Application Data on Every Sign-In:** This option will help clear the app data of the allowed apps after every successful user Signs in on the shared devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1732521774791.png)
3. Once the settings are configured, click on the **Save Settings** button to save them.

## Step 4: Creating a QR Code Configuration

For Shared Company-Owned devices, the Enrollment method will always be **User Authenticated Enrollment**. Therefore, while creating the QR code, it is **imperative** to select the User Authenticated Enrollment option.

1. Navigate to **Enrollment Configurations > QR Code Configurations >** click on the **Create** button.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T133358.283.png)
2. By default, the Enrollment Method is selected as **Userless Enrollment**. To change it, select the option **User Authenticated Enrollment**.
3. Give this configuration a name, Choose **Enrollment type** as **Kiosk/Agent**, and Choose **Enrollment method** as **User Authenticated Enrollment**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/q-5-q-t-gvfv-lh-56-g-lj-mqk-78-oa-r-4-kee-hsk-8-tb-7-pk-8-rfc-ggq-ync-84-mgo-thwrrsl-op-2-wp-ikc-4-q-8-a-kb-yaqa-4-r-xnhrbpz-0-v-8-fs-vffouu-83-t-kj-z-9-wy-y-bq-cy-qu-q-4-j-zy-apm-42-v-4-c-pyyl-6-kgs-a-2-bv.png)
4. You will see a pop-up message as shown below, click on **OK** and click on **Next** to Choose the **User Group** created for Shared devices as per **Step 3**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/tn-u-62-hjrno-1-kbvh-ki-7-qss-kf-y-2-zz-9-ug-8-ogrxqsr-fgn-q-366-tw-3-d-qa-duzx-2-fm-q-nsw-007-yzhdc-zd-xs-uwwfui-8-o-4-xnd-6-z-nb-0-b-rma-j-5-uh-gr-2-x-byf-7-lhc-5-vo-qpnf-g-8-eqfnblo-xiz-wf-ludt-ehw-ylscj.png)
5. In the **Group/Profile** section, select a user group from the **User Groups** dropdown.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/i-tz-pmalu-dvk-eg-vh-xtm-8-bi-ubyd-ptcz-e-6-lcdb-8-voo-mfp-4-fm-vt-7-a-d-4-k-1-hvf-um-qrgose-l-3-r-z-6-d-bm-207-d-mytvku-03-zrd-8-zui-t-2-ftkgr-e-dl-2-h-vyc-qpvkx-pnpg-utt-20-cst-xet-1-j-x-3-km-ix-71-zfyitv.png)

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723195292138.png)
6. You can configure the **Device configuration** settings to allow users to add device details at the enrollment itself.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/kib-fsi-udi-iq-1-uk-hpe-553-iu-hgbp-qdp-4-ch-uwqx-rn-f-n-jzku-0-jt-2-j-7-s-ghcy-bqzr-0-dmee-lw-g-6-clm-9-yi-i-6-l-45-k-sjgg-ajhhy-1-bdgv-o-vf-owvt-de-1-f-54-bcua-vyrmor-0-dpu-re-0-hdx-uf-c-99-xn-an-wls-wk-3.png)
7. Configure the **Optional Settings** and click on the **Save** button.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/k-1-xo-pctg-pw-v-3-gk-z-8-lsn-7-b-5-dye-gov-d-i-4-zj-d-32-nz-te-pwb-9-wrtu-81-r-zx-lu-i-9-mtf-zh-40-yz-giwjxn-gty-yty-tf-38-ptg-saq-zk-9-s-p-7-ciggxag-wo-6-zi-3-ejl-6-ofnm-2-aypu-4-wo-cirwk-yfyqb-jedu-tn-0-.png)
8. Now this QR code configuration is ready to enroll the Shared devices. You can enroll the Company-Owned devices as Shared devices via **Six (6) times Tap, afw#mobilock, Zero-touch, and KME** enrollment methods.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/5-e-ka-h-khmrzoo-inqjh-bxy-1941-azz-mo-7-t-4-faqzruyvve-h-4-ph-ewma-dqo-p-3-rdw-imadpb-5-fr-ee-y-6-vsjf-9-ko-0-w-eqt-ouexgin-x-kbdz-0-ykw-x-2-d-sfj-0-gkj-pey-b-ri-htvv-ask-71-m-9-cn-85-xvn-tpc-ylnl-abyg-s-2.png)

## Step 5: Enrolling the devices

1. The first time you are enrolling Company-Owned devices as Shared devices, follow the enrollment process as defined for Six (6) times Tap, afw#mobilock, Zero-touch, and KME, IMEI/serial-based enrollment methods.
2. At the **Scalefusion permissions screen** on the device, you will have to enable all the permissions and click on **Next**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/dii-bcr-oxcm-4-gu-o-8-ch-7-nx-c-1-ptu-gekpy-gv-rhm-5-sp-pgl-xm-0-c-m-3-u-9-ob-yh-ohs-3-yy-vnqdyb-bojxyyn-2-hcf-lbntj-4-ng-rp-qkf-og-g-3-act-g-52-s-23-c-fa-3-e-e-63-lo-bpjsffl-h-2-ojclm-1-xa-0-sg-1-zmbtfou-k.png)
3. After granting all the permissions, you will now see a new screen to enter an email address to authenticate and complete the enrollment. This is the default flow of the **User Authenticated Enrollment** process.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/r-vdp-ncb-8-f-f-vm-1-bch-qkd-8-aug-1-g-x-5-r-nk-1-c-6-fj-4-k-9-yh-sd-3-u-w-lm-s-rq-bq-vck-kob-wvn-qzis-7-c-gccerno-4-yp-wy-9-x-z-6-f-3-rl-1-pfzv-ztikx-xnw-fhaln-nytoxt-1-am-ul-jx-fln-p-mj-n-8-sl-my-xx-59-bx.png)
4. In case you plan to enroll the devices and not authenticate the user yet so that you can ship the devices to users who will, in turn, enter their email IDs and OTP to authenticate at a later stage; you can use the option **Sign in as Admin** at the time of enrolling the devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/z-9-tz-rcit-2-s-8-xn-6-svl-5-qp-59-yb-svo-9-g-worl-ih-2-a-76-g-1-uf-es-qm-55-ynu-lap-7-i-0-bfz-wsy-5-hep-dar-ytwbez-jl-rlyr-c-9-knc-6-seeqg-vhf-jlbn-ljh-z-1-tq-lmxmsb-3-zv-ox-vj-1-et-9-rwx-8-n-716-d-1-m-1-d.png)
  1. Once you tap on the **Sign in as Admin** option, you will be asked to enter the exit passcode as set in the Device Profile.
  2. On adding the exit passcode, the device will enroll without the Authentication for the time being, and the next time the device is rebooted, the users will again see the Authentication page and will be asked to enter their email address and OTP.
5. If you prefer to authenticate the user, they will enter the user's email address and **agree** to the **Organization’s Terms and Conditions**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/3-ncll-puq-ofbe-5-i-twve-fj-4-w-dlwg-6-sa-0-cp-rthk-50-mi-oh-ag-lmaiby-sxzm-qam-9-yu-wwpl-bt-qmi-10-l-qh-ft-enz-wmemaycv-di-kk-lr-yq-bd-4-b-xnduz-n-ev-7-x-87-j-o-45-hh-oeet-s-22-g-ygq-qfxb-9-anfahf-ben-co-g.png)
6. On the next screen, IT Admins will have to enter an **OTP** that is sent to the email address entered before.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/cwv-szn-4-ht-zs-vzxt-7-n-n-9-atc-ngt-7-ly-ln-ph-sdd-ge-9-q-lwdeup-7-b-7-ipd-bot-twr-casr-qya-xxlo-4-c-tz-mk-4-tip-8-odu-mtor-88-t-w-7-op-nlcmmeap-2-imh-54398-ctmbhs-8-i-vy-5-rwh-wvtu-58-khwm-3-ca-sa-h-3-xw-.png)
7. Once OTP is verified, the enrollment process will be completed.
8. On the device, users will see an additional option to **Sign Out** (in the 3-dots menu), which indicates that the device is a Shared device, and different users added to the concerned User group will be able to sign in and use the device.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723030481929.png)
9. Once a user is done using the device, they can use this **SignOut** option to log out of the device, and another user can Sign in. The next user will again see the screen where they will have to enter their email address and OTP, just like the User Authenticated Enrollment process shown in the above steps.

## Dashboard View of Shared Devices

1. On the dashboard, under **User Groups > Users**, you will be able to see the details of which user has logged into which device and at what date and time.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723030683389.png)
2. In the **Devices** tab, you will be able to see which user is currently signed in or signed out from the concerned device.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723030753153.png)
3. In the **Profile & Policies** tab, you will see 2 sections- **BYOD** and **Company owned**. The Company Owned tab is for Shared Devices and will show the Device Profile assigned to Shared Devices, or you can assign a Device Profile.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/2-o-ycrv-f-7-t-0-y-l-6-ea-4-y-ry-l-3-vt-mvbdma-tn-cv-xp-4-u-2-zfiy-sd-s-dg-9-tm-bhk-zyh-1-jf-nsulb-pli-5-s-ywki-cargd-xyyt-k-hct-3-i-ur-lj-4-moi-ptu-mha-lfu-rh-4-ln-j-4-ud-3-l-kqz-gmq-0-a-7-ir-03-fi-93-e-4-.png)
4. You can also set **Global-level** Settings for the Shared Devices User Groups by clicking on the **Settings** button on the **User Group** homepage.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/j-4-gcre-fkon-25-g-1-in-dd-plcpq-gvv-id-t-8-x-6-lstft-lq-6-o-qo-v-9-t-yp-jw-92-pkymwxux-y-2-nx-zlrsu-h-8-o-ep-jto-71-fzfv-vedzjpq-agf-3-md-dj-rgy-ct-oy-f-8-r-s-5-j-lc-my-08-m-qv-3-rhs-241-c-4-wx-ni-4-b-ornh.png)
  1. **Allow Users to Sign in from Multiple Devices:** Enable this option to allow users to sign in from multiple devices using their email IDs.
  2. **Allow Users from different groups to sign in on the same device:** Enable this option to allow users belonging to different User Groups to sign in on a Shared Device. By default, only users in the same User Group can sign in if sharing has been enabled.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/jyiojnjaz-1-uz-8-q-z-5-de-8-v-0-kdbi-0-wr-5-e-fm-3-ua-m-4-o-gs-f-9-j-6-ch-dbv-4-y-vqe-xhvl-ligre-78-gzfr-6-az-9-fpq-0-o-lze-k-dcryy-0-pe-twgh-6-g-lxsl-3-j-aa-h-4-egemy-kcnus-pj-vh-6-rfey-4-n-aegwpa-8-m-r-17.png)

## Make a non-user Authenticated device a Shared device

If you have devices that are already registered with Scalefusion in Kiosk mode but were not enrolled via User-based authentication and want to use them as Shared devices or assign a user to them, you can do so by following these steps:

1. Navigate to the **Devices** section and click on **View Details** for the concerned device(s).

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723030818131.png)
2. Click on the **Gear icon** and scroll down to the **Assign User** option. 

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723030887699.png)
3. Select the user in the new window and click on **Save**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T134428.796.png)
4. You will be able to see the device in the **User Group** section under the users created for the Shared Devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723030964961.png)
5. As soon as you Assign the User to a device, on the device, the end user will see the screen where they will have to enter the email ID and the OTP to authenticate, just like the User Authenticated Enrollment process as shown in **Step 5**.
6. Once the end user authenticates the email ID, the device will become a Shared device, and the users that are part of the User Group will be able to use the device.

## Allow Offline Sign-in on Shared Devices

Connectivity issues shouldn't bring your workforce to a halt. With the "Allow Offline Sign-in" feature, employees can set a secure device PIN to log into shared company devices even without an active internet connection. This ensures uninterrupted productivity and seamless shift transitions, regardless of network availability.

To allow users to set an offline PIN, make sure that you have enabled the relevant settings on the Scalefusion dashboard. To do so:

1. Navigate to **Groups** > **User Groups** > click the 3-dots on top right-hand corner and click **Settings**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-GOKX868K.png)
2. In the **Shared Devices** tab, **toggle on** the “**Allow Users to sign-in on the device when offline**” option and click **Save**.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-HRR9TN55.png)

### On the Device

1. When the user is signing in for the first time during the device enrollment or after the device enrollment. After the successful validation of the user (that is user enters their email ID and the OTP) they will be shown a new screen where they can generate a PIN between 4 to 6 digits, for offline login.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-PWWW8ASC.png)
2. Next time, when the user is signing in and the device is offline, they can enter their Offline access PIN and log in to the device.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-HB6M5TZM.png)
3. Users can reset their PIN via the three-dots menu on the device (requires entering the current PIN). This process works seamlessly whether the device is online or offline.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-KY86834J.png)

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-CJYZC9VA.png)
4. If the same user signs out and signs back in while the device is online, they will follow the standard sign-in process by entering their email address and the OTP sent to their email. After successful authentication, they will have the option to update their offline Sign-In PIN or skip this step and continue.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-T6U4L5G7.png)

> [!NOTE]
> Note:
> 
> Offline sign-in events are included in the **User Activity Repor**t once the device reconnects to the internet and synchronizes with the Scalefusion server.

### Known Behaviors

1. When the Allow users to sign in from multiple devices setting is enabled, users who have generated an offline PIN on multiple devices can sign in offline on each of those devices. The offline PIN is device-specific and can only be used on the device where it was generated.
2. When the Allow users to sign in from multiple devices setting is disabled, the same behavior applies for offline access. If a user has already generated an offline PIN on multiple devices, they can continue to sign in offline on each of those devices using the device-specific offline PIN generated for that device.

> [!NOTE]
> Things to keep in mind:
> 
> 1. When the Allow users from different groups to sign in on the same device setting is disabled, users can continue to use their previously generated offline Sign-In PIN while the device is offline. Once the device reconnects to the internet, it automatically validates the latest user access policies and updates offline sign-in permissions accordingly.
> 2. When the Allow users from different groups to sign in on the same device setting is enabled, users who have generated an offline Sign-In PIN can continue to access the device in offline mode using their offline PIN.
> 3. If either Allow users from different groups to sign in on the same device is enabled or Allow users to sign in on the device when offline is disabled, changes to offline sign-in permissions are not applied until the device reconnects to the internet and synchronizes with the latest policy.
> 4. If a user is removed from a group or moved to a different group while the device is offline, they may continue to use their previously generated offline Sign-In PIN until the device reconnects to the internet. Once the device comes online, it synchronizes with the latest user access policies and updates offline sign-in permissions. Users who are no longer authorized will no longer be able to access the device using their offline Sign-In PIN.

## Reporting

When there are company-owned devices shared among multiple users, it's crucial to have a reporting system in place. This allows you to monitor user activities on these devices and ensure everything is running smoothly. So, reporting is essential to keep track of what's happening on these devices and address any issues that may arise.

### Devices Section

1. The **User sign-in** information will be available in the reports: **Download Custom CSV** and **Download Complete CSV** under the **Registered Devices** section in the **Devices** Section.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031030010.png)

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T134635.886.png)
2. The **Table View** on the dashboard can also be customized to show User details.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031108320.png) ![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031224775.png)

### Reports

You can view and download the User Activity details from **Reports**.

Navigate to **Reports & Workflows > Reports > Screen Time report**.![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T135049.072.png)

1. **Select Activity:** Select either User Activity or User Activity Details option to view and download the user details of the Shared devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T135051.756.png)
2. **Select Platform:** This field is mandatory. Select Android here to view the details for Shared devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T135121.913.png)
3. **Select User Group:** Select the User Group that is created for Shared Company-Owned devices.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T135124.591.png)
4. **Select Device:** You can filter down the report to a single device or all the devices in the selected User Group.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031303942.png)
5. **Select User:** You can further filter down the report to show the details about a single user or all the users in the selected User Group.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031363631.png)
6. **Select Date Range:** Select a date range for which the report should be shown.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031421988.png)
7. If the **User Activity** is selected, then it will show the details of the current user that is signed in on the device.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031533747.png)
  1. Clicking on the **eye icon** under **Actions** will show further details of the User Activity.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031586718.png)

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-18T135319.630.png)
  2. Clicking on the **Download icon** under **Actions** will download the report just for the selected device/user.

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031645604.png)
  3. **Download report:** Clicking on this button will download the complete report for all the devices that are part of the selected User Group.
  4. **Schedule Report:** This will allow you to receive periodic User Activity reports via email.
8. If the **User Activity Details** option is selected, then the report will show the data for all the users that logged in or out from the device. 

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image-1723031721203.png)
9. You can filter down the **User Activity Details** report further for a single **Device**, **User** and also based on the **Event type: Login**, **Logoff** or **All**.
10. You can also download the **User Activity Details** report by clicking on the **Download Report** button.