---
title: "Eva Reports"
slug: "eva-reports"
description: "Discover how to generate Eva communication reports to monitor voice and video calls. This guide covers the types of data collected and how to interpret them."
updated: 2023-09-28T11:11:01Z
published: 2023-09-28T11:11:01Z
canonical: "help.scalefusion.com/eva-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.scalefusion.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Eva Reports

The Eva reports provide a summarized view of the activities performed on the Eva Communication Suite. This document gives a description of Eva Reports.

## Who can access

The reports are tied up to the plan that a customer purchases. If Eva Communication Suite is enabled on the user's account, then Eva's reports will be accessible to him/her.

In this series, we have the following report:

## Eva Call History

The Eva Call History report provides a record of all the **calls** dialed and/or received through the Eva application, as the Eva application has functionality for VoIP, as well as SIM (Phone), calling.

## Platforms

The Eva Call History report is available for **Android** devices

## How to access

1. Sign in to Scalefusion Dashboard
2. Navigate to **Reports & Workflows > Reports**
3. Click on **Eva Call History** report![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/image%20-%202023-09-11T182434.926.png)
4. After clicking on Eva Call History, **select filters**:

| **Filter** | **Description** |
| --- | --- |
| Date Range | Select the date range. By default, you can generate one month's report where the default is today's date |
| Show Report For | Two options here: - *Devices*: This lets you select a particular device for which you want to check call history. All managed devices are listed. - *Device Groups*: This lets you select a device group and shows the call history of devices under that device group |

![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/eva-call-history-filters.png)

### Report Output

### Show report for Devices

Once you select a device, a tabular list of call details is shown:

***Username***: User's display name. In the case of a SIM call, the contact number is displays under the username.

***Call Time***: Date and Time when the call is placed or received

***Call Type***: Type of call, that is, whether it is "Incoming" or "Outgoing"

***Duration***: Total time duration of all the calls done from that device![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/eva-call-history-call-history-for-devices.png)

### Show report for Device Groups

Once you select a device group, a tabular list with the following details is shown:

***Device Name***: Name of the device which is part of the device group

***No. of SIM calls***: Total number of SIM calls dialled from and received on the device

***Total Duration***: Total time duration of all the calls done from that device![](https://cdn.document360.io/175c0eac-012f-4410-bdc5-ac60794f82d8/Images/Documentation/eva-call-history-call-history-device-grou.png)

If you click on the device name, you get the same call history details that you get when you select devices in the filters.

## Additional Features

**Download** - The report can be downloaded in CSV format from the '**Download as CSV**' button.